Credit Processing Lead

Key Responsibilities:

• KYC & Document Verification: Conduct thorough checks on customer KYC and login documents to ensure compliance with regulatory and internal policy requirements.
• Document Indexing: Organize and index critical documents accurately in the system to ensure easy retrieval and audit readiness.
• Data Capture: Extract and input critical details from customer documents into internal systems with high accuracy.
• MIS Preparation: Compile and maintain daily/weekly/monthly MIS reports for tracking productivity, exceptions, and overall process efficiency.
• Administrative Support: Handle admin-related activities including coordination with internal teams, logistics for document movement, and maintaining filing systems.
• Team Handling: Lead and manage a team of off-roll employees; ensure adherence to SLAs, provide training and support, monitor performance, and resolve operational challenges.