Counselor

Hiring: Counselor Executive

Company: WTF Academy

Location: Sector 9, Noida

Employment Type: Full-Time

Experience Required: 13 Years

Notice Period: 715 Days

Reporting To: Academy Sales Manager

Open Positions: 10

About the Organization

WTF Academy is a fast-growing education vertical focused on professional certification programs in the fitness and wellness domain. The academy is committed to building successful careers through industry-relevant training, expert mentorship, and strong placement support.

Role Objective

The Counselor Executive will play a key role in driving student enrollments by converting inquiries into admissions through structured counseling, consistent follow-ups, and consultative sales communication. The role requires strong persuasion skills, empathy, and a target-driven approach.

Key Responsibilities

Lead Management & Student Engagement

• Manage inbound student inquiries through calls, WhatsApp, and web leads
• Respond promptly to ensure high lead engagement and conversion probability
• Maintain professional communication standards across all channels

Counseling & Conversion

• Counsel prospective students on course offerings, certifications, curriculum structure, and career pathways
• Understand student goals and recommend suitable programs
• Build trust through consultative selling and personalized guidance

Follow-ups & Sales Closure

• Conduct structured and timely follow-ups to nurture leads through the decision journey
• Handle objections confidently with fact-based responses
• Drive enrollments by closing admissions effectively

Target Achievement

• Achieve defined daily, weekly, and monthly enrollment targets
• Maintain high productivity and conversion ratios

CRM & Process Discipline

• Maintain accurate lead status, call logs, and interaction records in CRM systems
• Ensure proper documentation of counseling notes and follow-up schedules

Internal Coordination

• Coordinate with the Operations team for batch scheduling and onboarding formalities
• Ensure smooth handover of enrolled students for seamless program commencement

Required Skills & Qualifications

• 13 years of experience in Tele-Sales or Inside Sales roles
• Prior experience in Ed-tech companies or training institutes preferred
• Fluent verbal communication in Hindi and English
• Strong target-oriented and performance-driven mindset
• Excellent persuasion and negotiation skills
• Professional telephone etiquette and customer-handling skills

Preferred Skills

• Working knowledge of the fitness and wellness industry
• Familiarity with CRM tools and lead management systems
• Experience in student counseling, academic advising, or career guidance roles

Preferred Candidate Background

Companies: BYJU'S, Unacademy, upGrad, Simplilearn, Great Learning, Vedantu, Physics Wallah, WhiteHat Jr

Industries: Ed-tech, Training Institutes, Coaching Centers, Online Education

Education

Graduate in any discipline from a recognized university