CORPORATE STRATEGY MANAGER

Muthoot

3 - 8 years

Chennai

Posted: 27/06/2025

Job Description

Job Title: L1 Application Support Analyst Location: [Your Company Location] Department: IT / Application Support Reports to: L2 Support Lead / IT Manager Job Summary: We are seeking a proactive and customer-focused L1 Application Support Analyst to provide first-level technical support for business-critical applications. You will be responsible for responding to incidents, service requests, and performing basic troubleshooting and escalation to L2/L3 teams as needed. Key Responsibilities: - Provide first-line support for application issues via ticketing systems, email, and calls. - Monitor application performance and alerts using standard monitoring tools. - Log, categorize, and prioritize incidents and service requests. - Perform initial diagnostics and resolve or escalate issues as required. - Maintain support documentation, FAQs, and user guides. - Coordinate with users to gather necessary details for issue resolution. - Work with L2/L3 teams to track progress and ensure timely resolution. - Generate regular reports on incident trends and resolution metrics. - Support user onboarding and application access provisioning. - Ensure compliance with SLAs and internal processes. Required Skills & Qualifications: - Bachelor's degree in Computer Science, IT, or related field. - 0–2 years of experience in IT/Application Support or similar role. - Basic knowledge of SQL, Windows/Linux OS, and ITSM tools. - Strong communication and problem-solving skills. - Ability to work in shifts and handle pressure in a production environment. - Good understanding of ticketing tools (e.g., ServiceNow, JIRA). Preferred Skills: - ITIL Foundation Certification. - Exposure to cloud platforms (AWS, Azure) is a plus. - Basic scripting knowledge (e.g., Shell, Python) is an advantage

About Company

Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.

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