Content Moderation – Senior Process Associate - Italian – On site Bucharest

Responsibilities

• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Minimum Qualifications

• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in Read/Write in English & Italian Language

Preferred Qualifications

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

What can we offer?

Attractive salary.

Stable job offers - employment contract.

Work in a multicultural environment;

Various trainings (initiating, soft skills).

Possibility of development;

Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).