Content Knowledge Management

The Opportunity

"FICO is seeking a talented and versatile Content Specialist to join our team. In this role, you'll be instrumental in developing high-impact content that empowers our sales teams and excites our audiences. You'll not only create compelling standard sales assets but also provide crucial custom support for individual sales opportunities"- Hiring Manager

What You'll Contribute

• Own & Maintain Knowledge: Manage and maintain content within the Knowledge Management platform, ensuring assets are current, relevant, well-organized, and easy to find.
• Establish Content Governance & Standards: Define and enforce content standards, tagging, naming conventions, and review cycles to maintain a high-quality, trusted knowledge base.
• Manage the Content Lifecycle: Coordinate content updates, versioning, and archival, proactively retiring outdated or duplicate content.
• Optimize the Knowledge Platform Experience: Continuously improve navigation, search, metadata, and overall usability of the knowledge management platform to drive adoption and discoverability.
• Collaborate & Align: Work cross-functionally with global stakeholders to support new launches, campaigns, and go-to-market initiatives through timely and accurate knowledge updates.
• Drive Continuous Improvement: Track content usage and engagement to identify gaps, redundancies, and opportunities to improve both content quality and structure.
• Educate & Support Contributors: Act as a subject-matter expert for the knowledge management platform features, maintaining awareness, providing guidance, best practices, and training to content contributors and users.
• Platform Oversight: Build and maintain custom pages and digital sales rooms within application.
• Support and maintain the integration between systems ensuring seamless content access and partnering with internal teams to improve adoption.
• Generate and analyse usage reports to track content consumption and effectiveness.
• Partner with vendor to resolve issues and influence new feature enhancements.

What We're Seeking

• 6+ years of experience in Knowledge Management, Content Management, Sales Enablement, Marketing Operations, or a related role.
• Hands-on experience managing content in a Knowledge Management or Content Management platform Experience supporting integrations between sales enablement platforms and CRM systems
• Strong understanding of content governance, information architecture, taxonomy, and version control.
• Excellent written and verbal communication skills.
• Strong ability to review, organize, and improve content for clarity, consistency, and usability.
• Proven ability to work effectively in matrixed, cross-functional, and global environments.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Comfortable working independently with minimal guidance.
• Proactive, structured, and continuously looking for ways to improve processes and user experience.
• Familiarity with sales enablement tools, CRM systems, or marketing platforms.
• Experience defining content governance frameworks and taxonomies.
• Basic understanding of UX or information architecture principles.
• Willingness to work in EMEA or US hours.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.