Content Analyst

This position is for the role of Content Analyst for RDA Contributed Pricing team. The chosen candidate is expected to:

1.Manage day to day business operations for Realtime reference data.
2.Work with various internal teams to identify trends and areas of concern raised by clients with solutions to reduce client queries.
3. Good knowledge of North American Treasury and Fixed Income markets.
4. Flexible and able to work under pressure while managing multiple tasks and able to adapt to changing needs and requirements.
5. Deliver high productivity and quality data.
6. A team player who will work with others to get the job done and should be a very quick learner and should display high level of agility.
7. Communicate & liaise with internal and external departments for resolution of data queries.
Should be open to work in night shift.
8. Well versed with MS Office applications especially MS Excel and should have good keyboard typing skills.
 

 Essential Day-to-Day Responsibilities:

Proactively undertake unscheduled work items such as - process assessments and methods of working reviews and create / update them. Deliver presentations / highlight risks to the management. Take end to end accountability for assigned items within the business and quality plan. Provide appropriate consultancy, solutions, and advice in the areas of process evaluations, performance monitoring and statistics. Efficiently handle customer issues before referring to TL. Report, analyse and present results of measurement and evaluations. Identify and call out areas for improvement and standard process from the results of measurement or evaluations Help and support new measurements where a need or requirement exists. Facilitate communication and liaise with CRM/Stake holders and other related teams to get an issue fixed and ensure great customer experience. Management of Service requests and to undertake root cause analysis to determine solutions to problem areas, working with and involving cross functional teams.

Required Skills:

> Flexible in shifts. (Including night shift)

> In-depth knowledge on Fixed Income markets

> Strong and demonstrable understanding and use of Microsoft Standard Desktop products inc. Outlook/Word/Excel/Presentation etc.

> Spontaneous and Problem-solving.

> Strong interpersonal and communication skills

> Demonstrable 'can do' behaviour and commitment to get things done.

Desired Skills:
• Flexible and able to perform within deadline while handling multiple tasks.
• A teammate who will perform in order to get the Business needs achieved.
• Customer centric.
• Able to adapt to changing needs and requirements.
• Ability to work with different personalities and groups.
• Deliver on time.
• Passionate about problem solving.
• Attention to detail.
• Promote continuous improvement through research and analysis of queries and data quality control.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek dedicated, qualified employees in our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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