Contact Centre Representative

Dear Candidates,

We are hiring for HSBC- Bengaluru || Contact Centre Representative (International Voice Process)

Job Title: Contact Centre Representative

Department: Contact Centre Wealth and Premier Banking

Location: Bengaluru (Bannerghatta Road, Bengaluru-560076, near the IIMB Campus.)

Shift: Flexible to work in UK/US Rotational Shifts

Experience: 1 to 5 Years

Interview Mode: Face-to-Face (Round 2)

About the Client

One of the worlds largest banking and financial services organizations, serving over 40 million customers across 63 countries. Their clientele ranges from individual customers to leading global corporations and government institutions.

Role: Contact Centre Representative (International Voice Process)

As a Customer Centre Representative, you will be the first point of contact for customers, delivering exceptional service and creating positive customer experiences.

Key Responsibilities

• Provide high-quality customer support and resolve queries effectively
• Ensure First Call Resolution (FCR) wherever possible
• Maintain high Customer Satisfaction (CSAT) scores
• Take ownership of customer issues and follow up when required
• Collaborate with internal teams to ensure seamless resolution

Required Skills & Qualifications

• Excellent communication skills (both verbal and written).
• Empathy and patience while dealing with customers.
• Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a contact Centre or customer service role is mandatory.
• Candidates must hold a Bachelors degree. Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.
• Must be flexible to work in UK/US shifts.
• Maximum CTC: Up to 6 LPA.
• Experience required: 1 to 5 years.

Interview Mode: Face-to-Face (Round 2)

Interested candidates can share their CV via Email: dchandrashek@allegisglobalsolutions.com

Dont miss this chance to work with a global brand and grow your career in international customer support!