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Consultant- IT Support
Genpact
5 - 10 years
Gurugram
Posted: 29/11/2024
Job Description
Responsibilities
Providing Level 2 support to IT Service for Windows Client (Win 7 & 10) / Mac OS (JMF Enrolment) and SCCM
All administrative activities associated with Windows Client
Recommended to have knowledge with Cisco and Polycom Technologies like Polycom HDX 7000 and HDX 8000. Cisco Sx10, Sx20, Sx80s and Cisco Starter Kits.
Logging and processing support calls
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades
Setting up accounts for staff, ensuring that they know how to log in
Solving password problems
Talking to clients and computer users to determine the nature of any problems they encounter
Responding to breakdowns
Investigating, diagnosing, and solving computer software and hardware faults repairing equipment and replacing parts
Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams
Maintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPI's)
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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