Cluster Lead

Job Title : Cluster Lead

Location: Hyderabad Only (Don't share profile from another location)

Experience: 15+ Yrs

Job Description:

Please Note: Basically, we need someone with support (AMS) background and experience in playing client facing role leading a support delivery for cluster/group/business function.

Cluster Leads:

• Cluster Leads are single point accountable for all services and all Applications in that Cluster
• Cluster Leads to maintain Critical application list and FOF list and ensure we are meeting expectation on both based on services agreed in SOW
• Accountable for Seamless delivery for designated Cluster covering all Metrics, SLA, KPIs
• Daily Tracking on P1, P2 tickets along with AMs, MIM teams
• Focus on near Zero-defect delivery
• Ensure all Cognizant internal Processes (DE etc.) are followed as per timelines
• Compliance to all Mandatory trainings Self and by the team
• Drive Customer Fortnightly Meetings with E2E accountability
• First level handling of any Security Non-Compliance issues
• First level accountability to ensure Vulnerability and Compliance SLAs are met
• Handle Escalation at level 1
• Resourcing/Staffing for the cluster
• All Associates from different practices should have Business Manger reporting to identified cluster lead
• Accountable for managing CP at cluster level
• Team Management Career progression, Rotation, Address Attrition, Back up planning, Retention of Key resources
• No addition of resources to cluster unless there is CR and explicit approval from Program Director and PDL.

If interested please send me your updated resume to Pooja.Chakravarti2@cognizant.com