Cluster Lead
Cognizant
5 - 10 years
Hyderabad
Posted: 12/02/2026
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Job Description
Job Title : Cluster Lead
Location: Hyderabad Only (Don't share profile from another location)
Experience: 15+ Yrs
Job Description:
Please Note: Basically, we need someone with support (AMS) background and experience in playing client facing role leading a support delivery for cluster/group/business function.
Cluster Leads:
- Cluster Leads are single point accountable for all services and all Applications in that Cluster
- Cluster Leads to maintain Critical application list and FOF list and ensure we are meeting expectation on both based on services agreed in SOW
- Accountable for Seamless delivery for designated Cluster covering all Metrics, SLA, KPIs
- Daily Tracking on P1, P2 tickets along with AMs, MIM teams
- Focus on near Zero-defect delivery
- Ensure all Cognizant internal Processes (DE etc.) are followed as per timelines
- Compliance to all Mandatory trainings Self and by the team
- Drive Customer Fortnightly Meetings with E2E accountability
- First level handling of any Security Non-Compliance issues
- First level accountability to ensure Vulnerability and Compliance SLAs are met
- Handle Escalation at level 1
- Resourcing/Staffing for the cluster
- All Associates from different practices should have Business Manger reporting to identified cluster lead
- Accountable for managing CP at cluster level
- Team Management Career progression, Rotation, Address Attrition, Back up planning, Retention of Key resources
- No addition of resources to cluster unless there is CR and explicit approval from Program Director and PDL.
If interested please send me your updated resume to Pooja.Chakravarti2@cognizant.com
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