Cluster Business Manager

About the Role:

We are looking to bring in fresh energy and operational excellence into our team through the hire of a Cluster Business Manager. This role will be critical in driving performance, people, and process across a group of stores in the region.

Key Responsibilities:

• Own the performance (P&L, revenue, cost, and growth) of a cluster of stores
• Drive SOP adherence, customer experience, and store-level operational excellence
• Lead, coach, and develop store teams to meet business targets
• Implement local marketing and sales initiatives in alignment with the central team
• Monitor and ensure compliance with hygiene, food safety, and audit parameters
• Work cross-functionally with supply chain, HR, and training to ensure seamless execution
• Provide regular performance reports and insights to leadership

Who Are We Looking For:

• A Hotel Management Graduate (preferred)
• 4-10 years of relevant experience in QSR / food retail / hospitality operations
• Strong team management and leadership skills
• High on ownership, execution, and customer-centricity
• Comfortable with data and performance metrics