Client Servicing Manager /Account Manager

Role: Account Manager (Client Servicing Manager)

Experience: 4 - 9 Years

Location: Faridabad Sec-31/ Noida Sec-63 (Hybrid Model)

Department: Marketing Services

Role Overview

Were not looking for JUST an account manager!

We are looking for someone who treats every brand like its their own, who cares about the work, the results, and the relationship just as much as the client does. This isnt a coordination role. Its a thinking role. A strategy-first, outcome-driven role.

We want someone who genuinely loves marketing & is passionate about turning ideas into reality. We want someone who thinks strategy & creative, we want someone who notices great ads, has opinions on campaigns, and gets excited about what makes something work. Someone who can think beyond the obvious, bring fresh ideas to the table, and care deeply about the why, not just the what. We want someone proactive & detail oriented, the kind of person who connects dots others miss, and spots opportunities clients didnt even know existed.

In this role, you will be the strategic partner & primary point of contact for clients, leading growth, delivery quality, and performance across performance marketing, social media, SEO, and websites. You will need to be execution focused and great at getting work done through others, aligning teams, and ensuring things move fast without compromising quality. Deadlines & standards will matter to you. (High standards are non-negotiable here.). You will be required to communicate clearly, build trust easily, stay calm under pressure, and take full ownership from brief to results.

MUST HAVE SKILLSET

Technical & Digital Marketing Knowledge

Strategy & Creative Thinking

Client Servicing & Soft Skills

• Performance marketing (Google Ads, Meta Ads basics)
• SEO strategy and content-led growth fundamentals
• Social media marketing (organic strategy & paid campaigns) & metrics
• Influencer and creator marketing workflows
• Website, landing page and conversion funnel basics
• GA4 / analytics reports
• Campaign KPIs: CAC, ROAS, CTR, conversions, engagement, etc.
• Ability to interpret data and translate into actionable insights
• Understanding of UTM tracking, attribution models, and basic marketing automation
• Build digital marketing roadmaps aligned to client business goals
• Ability to define KPIs, timelines, and success metrics for campaigns
• Craft briefs for creatives/content/performance teams
• Suggest campaign ideas, growth hacks, and optimization strategies
• Understand brand positioning and storytelling
• Ability to review creatives, copies, and campaigns for strategic, brand, and platform alignment
• Ensuring consistency, accuracy, and compliance with platform guidelines and brand standards
• Spot opportunities for upsell and business expansion
• End-to-end ownership of multiple client accounts across retainers and project-based engagements while ensuring on-time, high-quality delivery
• Confident presentation skills
• Strong skills in preparing client-ready decks, proposals, and strategy documents
• Experience leading client meetings, reviews, and planning sessions
• Experience handling client escalations, expectation management, and conflict resolution
• Problem-solving & outcome driven mindset
• Proactive, ownership-driven attitude
• Understanding of SOWs, retainers, scope changes
• Coordination with finance teams for billing, invoicing

Please note, you must be able to confidently guide clients & teams, and take charge of your projects efficiently

Good to Have

• (Preferable) Experience managing and service clients
• Ideally has 2+ years of Agency experience
• Familiarity with tools: GA4, Meta Ads, Google Ads, Notion, Linear/Monday.com/ClickUp/Asana, reporting dashboards
• Previous 2 to 3 years of experience at reputed marketing/digital agency
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

About Damco Digital

https://www.damcodigital.com/

Damco Digital is a digital agency, delivering tailored marketing solutions to enhance online visibility, drive engagement, and achieve business growth. Our services span website design and development, performance marketing, and strategic digital consulting, enabling clients to meet their business objectives with the help of marketing. Leveraging innovation and industry expertise, we empower businesses to connect with their audiences effectively and achieve measurable results. At Damco Digital, we prioritize client success through seamless execution and data-driven strategies. Damco is a parent company, but your role will be limited to Damco digital - We function as a Digital Marketing Agency.

Why Join Us

• Work with fast-growing brands
• Complete ownership of accounts, not just coordination
• Exposure to end-to-end digital strategy
• Growth into Senior AM / Account Director roles