Client Servicing Content Specialist

Job Title: Client Servicing Content Specialist

Location: Mumbai, India

Experience: 5-6 years in Client Servicing and Business Development, preferably in event

content and digital films

Employment Type: Full-time

About the Role

We are looking for a Client Servicing Content Specialist to manage client relationships and

oversee the execution of high-quality video projects, with a strong focus on event content.

This role requires a balance of strategic thinking, project coordination, and creative

collaboration to ensure seamless delivery of corporate documentaries, testimonial films,

animated explainers, and other digital content.

Key Responsibilities

Client Relationship Management

Build and maintain strong client relationships, understanding their needs and

objectives

Act as the primary point of contact throughout the project lifecycle

Respond promptly to client inquiries, concerns, and feedback

Project Coordination

Collaborate with internal teams to develop proposals and quotes based on client

requirements

Create project timelines, budgets, and production schedules

Ensure clear communication between clients and the production team

Requirement Analysis

Conduct detailed discussions with clients to understand project objectives

Provide strategic recommendations based on industry insights and audience

understanding

Project Execution

Oversee video project execution, ensuring timely delivery and adherence to quality

standards

Provide regular updates to clients and address any project concerns

Client Presentations

Develop and deliver presentations to showcase creative concepts and proposed

solutions

Incorporate client feedback and refine proposals accordingly

Quality Assurance

Review final video content to ensure alignment with client expectations

Continuously strive to improve project quality and overall client satisfaction

Upselling and Cross-Selling

Identify opportunities to offer additional video services to existing clients

Propose innovative content ideas that align with the clients branding and marketing

strategy

Market Research

Stay updated on industry trends and emerging video technologies to provide

innovative solutions

Financial Management

Monitor project budgets and ensure adherence to financial guidelines

Manage client invoicing and follow up on payments as required

Post-Project Follow-Up

Conduct post-project evaluations to gather feedback and identify areas for

improvement

What Were Looking For

5-6 years of experience in client servicing and business development within the event

content and digital film industry

Strong understanding of event-based storytelling and video production processes

Excellent communication, presentation, and negotiation skills

Ability to manage multiple projects and collaborate with cross-functional teams

Proven ability to build long-term client relationships and drive business growth