As a Senior Supervisor, you will hold a key operational leadership role with responsibility for managing functional teams. You will lead a group of frontline colleagues (typically 1560 FTE) supported by Team Leaders or Supervisors, ensuring delivery of high quality service, operational performance, and a culture of continuous improvement.
You will oversee day-to-day operations, ensuring your teams meet productivity, quality, turnaround time, and customer experience targets. With a customer centric and delivery focused mindset, you will translate operational priorities into clear actions, support the execution of department level strategy, and contribute to ongoing improvements in service and efficiency.

Claims Senior Supervisor