Chat Support Executive

Location: India

Experience: 0 - 3 Years

Employment Type: Full-time

We are looking for a customer-focused Chat Support Executive to join our support team. This role is ideal for someone who enjoys helping users in real time, can communicate clearly, and thrives in a fast-paced digital environment.

• Handle customer queries via live chat in a timely and professional manner
• Assist users with account-related issues, onboarding, and general platform navigation
• Resolve basic technical and transactional queries or escalate when required
• Maintain high response time and customer satisfaction standards
• Document conversations, issues, and resolutions accurately in the support system
• Collaborate with internal teams (tech, compliance, operations) for issue resolution
• Follow support processes, scripts, and compliance guidelines
  

• 03 years of experience in customer support or chat-based support
• Excellent written English communication skills
• Ability to understand customer issues quickly and provide clear solutions
• Comfortable working with live chat tools and CRM/support systems
• Strong problem-solving and multitasking skills
• Customer-first mindset with attention to detail