Change POD Lead

 Change Manager - POD Leader, Enterprise Technology

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

As a member of the Change Management team, you will be accountable to designing and managing campaigns to implement then drive adoption of technology products across all of EY’s employees. You’ll have the opportunity to enable EY’s employees to adopt new ways of working, creating compelling change campaigns that resonate at all levels of the company, and reinforcing EY’s contribution to building a better working world.

Your key responsibilities
_x000D_ The Change Manager is expected to support large, complex change projects across the Enterprise Technology organization. They will be responsible for understanding products that require the building of business change campaigns, creating awareness, deploying products in an optimized manner whilst driving adoption through various channels across the EY estate.

This is a non-client facing role, with great flexibility to work from a home office with limited travel.

This role is guided by the BRM Service Adoption Change Management Lead.

Skills and attributes for success

The role requires an understanding of digital adoption for user classification across the adoption curve to drive different behavioural ways to increase productivity. Stakeholder management is essential across the multiple business and technology domains, key suppliers, EY legal and risk communities, as well as senior leaders across the firm. The incumbent must understand market / user demands, have built and run adoption change campaigns in the past in scale, have a firm voice and opinion, whilst also possessing the project management skillset to plan, report, communicate, drive etc.

To qualify for the role you must have

• Approximately 8-10 years of experience leading and management complex people side change projects in a change management role
• Developing large scale change management plans that include change readiness assessments, stakeholder analyses, success metrics, and communications activities
• Previous project / program work in the areas of end-user adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal for leaders and end users

Ideally, you’ll also have

• PROSCI certification is highly desirable
• Excellent active listening skills
• Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
• Strong verbal and written skills with the ability to draft effective business ready communications to senior stakeholders
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Experience across the full project management lifecycle
• Demonstrate adaptability having a primary focus but also executing multiple project assignments with varying scope
• Formal organizational change management methodologies; experience with agile models and practices
• Technical architecture development and instantiation
• Consultative questioning, influencing and critical / innovative thinking skills
• Advanced interpersonal and stakeholder management skills
• Experience managing indirect resources from other EY Technology areas assigned to program tasks
• Expertise with reporting and analytics and a strong bias toward data-driven decisions
• Experience with content production and planning calendars
• Familiarity with gamification, leaderboards and other engagement tactics

Experience

• Mind-set of product / service delivery and drive continual innovation and improvements
• Executive presence and strong communications, facilitation and presentation skills
• Strong delivery skills (e.g., ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement workstream)
• Knowledge of and prior experience acting as a technical lead / engineer for ODB

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.