***As this is not a logistics role, only candidates from the ride hailing or food delivery industry would be considered.***

Responsibilities

Partner Support & Issue Resolution

Act as the primary point of contact for all driver-related inquiries via WhatsApp and call channels.
Manage and resolve issues related to payouts, PD settlements, salary concerns, and daily operational matters.
Address partner queries regarding attendance, shift scheduling, and application-related matters.
Ensure all partner concerns are handled in a timely, accurate, and empathetic manner.
Coordinate closely with Operations, Finance, Technology, and Supply teams to ensure effective issue resolution.
Track, monitor, and proactively follow up on open issues until full closure.
Escalate critical or recurring issues with complete context, documentation, and supporting details.
Maintain accurate records of partner interactions, resolutions, and issue statuses.
Adhere strictly to defined SLAs and resolution timelines to maintain service excellence.

Requirements

Bachelors Degree.
23 years of operations experience, preferably within the transportation or mobility sector.
Excellent written and verbal communication, presentation, and interpersonal skills.
Strong initiative with a customer-first mindset and problem-solving approach.
Ability to perform effectively in a fast-paced, high-volume operational environment.
Experience working with online marketplaces or tech-enabled platforms is an advantage.
A genuine interest in the transportation or mobility industry is desirable.

Centralized Partner Support Team