Business Analyst, OPTIMA Operations
Amazon
0 - 3 years
Chennai
Posted: 2/27/2025
Job Description
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations.
We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.
Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide.
Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed.
We aspire to provide an end
- to
- end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence.
By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities
• Build new analytical tools, interfacing with business and technical stakeholders
• Develop models and metrics providing insights on Operational quality performance
• Manage the business metrics reporting process
• Drive process efficiency and automation
• Collaborate with Program and Products Managers across marketplaces to come up with new customer opportunities/insights.
Basic Qualifications
- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
Preferred Qualifications
- 3+ years of complex Excel VBA macros writing experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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