Branch Manager

Were Hiring: Branch Manager Mumbai (Existing Branch)

Company: Switrus Holidays

Location: Mumbai

Industry: Europe Group Tours | Premium International Travel

Switrus, Indias most trusted Europe-only tour operator, is looking for a seasoned Branch Manager to lead our existing Mumbai Main branch. This role demands a strong leader who can manage sales, marketing, and visa operations, drive consistent revenue, and uphold Switrus premium service standards.

Key Responsibilities

Branch Leadership & Performance

• Take complete ownership of the Delhi branch P&L and performance
• Lead and manage Sales, Marketing, and Visa teams under one unified goal
• Ensure smooth coordination between departments for faster conversions and customer satisfaction

Sales Management

• Drive individual and team sales targets for Europe group tours and premium packages
• Monitor daily lead allocation, follow-ups, conversions, and closures
• Personally handle high-value clients, corporate accounts, and escalations
• Conduct daily sales reviews and weekly performance meetings

Marketing Oversight

• Plan and execute local marketing initiatives, events, B2B tie-ups, and roadshows
• Coordinate with HO and digital marketing teams to maximize lead quality and ROI
• Monitor campaign performance and ensure effective lead conversion at branch level

Visa Team Management

• Supervise the Visa team to ensure accurate documentation and timely submissions
• Ensure high approval ratios and strict compliance with embassy requirements
• Coordinate between Sales, Visa, and Operations teams to avoid delays and errors

Customer Experience & Brand Standards

• Ensure every customer receives a premium, transparent, and trust-driven experience
• Resolve customer issues proactively and protect the Switrus brand reputation
• Maintain high Google reviews and referral ratios

Reporting & Compliance

• Maintain daily MIS, sales reports, visa status reports, and branch performance dashboards
• Ensure adherence to company policies, financial discipline, and audit standards

Desired Candidate Profile

• 712 years of experience in travel/tour industry (Europe experience preferred)
• Proven experience managing Sales + Marketing + Visa teams
• Strong leadership, target orientation, and people management skills
• Deep understanding of Europe group tours, visa processes, and customer handling
• Ability to work under pressure and deliver results in a fast-growing organization

Why Join Switrus?

• Indias only tour operator exclusively focused on Europe
• Most Trusted Europe Tour Operator 2025
• Strong brand presence and pan-India growth vision
• Attractive salary + performance-linked incentives
• Opportunity to lead a high-potential North India market