Branch Manager

Were Hiring: Branch Manager Mumbai (Existing Branch)

Company: Switrus Holidays

Location: Mumbai

Industry: Europe Group Tours | Premium International Travel

Switrus, Indias most trusted Europe tour operator, is looking for a seasoned Branch Manager to lead our existing 17 Member Mumbai Main branch, who have experience for handling minimum 10 sales executives in a branch specially branch sales or who worked to achieve sales target along with minimum 05 sales team

Key Responsibilities

Branch Leadership & Performance

Take complete ownership of the Mumbai branch

Lead and manage Sales, Marketing, and Visa teams under one unified goal

Ensure smooth coordination between departments for faster conversions and customer satisfaction Sales Management

Drive individual and team sales targets for Europe group tours and premium packages

Monitor daily lead allocation, follow-ups, conversions, and closures

Personally handle high-value clients, corporate accounts, and escalations

Conduct daily sales reviews and weekly performance meetings

Marketing Oversight

Coordinate with HO and digital marketing teams to maximize lead quality and ROI

Monitor campaign performance and ensure effective lead conversion at branch level

Visa Team Management

Supervise the Visa team to ensure accurate documentation and timely submissions

Ensure high approval ratios and strict compliance with embassy requirements

Coordinate between Sales, Visa, and Operations teams to avoid delays and errors

Customer Experience & Brand Standards

Ensure every customer receives a premium, transparent, and trust-driven experience

Resolve customer issues proactively and protect the Switrus brand reputation

Maintain high Google reviews and referral ratios

Reporting & Compliance

Maintain daily MIS, sales reports, visa status reports, and branch performance dashboards

Ensure adherence to company policies, financial discipline, and audit standards

Desired Candidate Profile

712 years of experience in travel/tour industry (Europe experience preferred)

Proven experience managing Sales + Marketing + Visa teams

Strong leadership, target orientation, and people management skills

Deep understanding of Europe group tours, visa processes, and customer handling

Ability to work under pressure and deliver results in a fast-growing organization

Why Join Switrus?

Indias only tour operator exclusively focused on Europe

Most Trusted Europe Tour Operator 2025

Strong brand presence and pan-India growth vision

Attractive salary + performance-linked incentives

Opportunity to lead a high-potential North India market