Billing Specialist

Essential Functions of the Job:

• Acts as a subject matter expert for external billing at Orion.
• Responds timely to internal questions regarding invoices.
• Evaluates business processes, anticipates requirements, and helps implement solutions.
• Documents, maintains, and implements operating policies and best practices.
• Acts as the lead in internal efficiency projects and process innovation for the Billing team.
• Provides second tier support and performs cross-checks and approvals.
• Resolves and answers complex billing related issues and questions.
• Prepares documents for annual audit.
• Assists in training and education of new Billing team members. Skills Needed to Perform the Job
• Ability to act with professionalism and diplomacy when communicating with a customer.
• Ability to provide exceptional customer service to ensure high customer satisfaction.
• Ability to multi-task while maintaining careful attention to detail.
• Ability to work effectively both individually and within a team environment.
• Proficient skills with Microsoft Office software including Excel, and Outlook.
• Effective written, listening, and verbal communication skills.
• Effective problem solving and organizational skills.