Associate Relationship Manager - Affordable LAP

Job Title Associate Relationship Manager - Affordable LAP

Job Purpose:

To deliver a high-quality client service and customer retention. Enhance product sales

and new client acquisition.

Roles & Responsibilities:

Identifying New Markets, must work towards attracting new customers and

generating leads through local activities like organizing canopy activities/leaflet

distribution/cold calling and etc.

To service, the leads referred by sales front/cross/selling or other channels.

To deliver a high-quality client service and customer retention approach to

managing client relationships to enhance product sales and new client growth

targets.

Achieve agreed individual performance targets for income generation, product

sales and new client growth targets.

Login to disbursement completion, fulfilment, counselling, and handholding the

customer through the entire process of sanction and disbursement.

Ensuring that customer doesnt become a non-starter e.g. helping collections to

recover EMIs in case of default.

Building the relationship in the Market by meeting the Local Builders, Business

communities and new channels.

Managerial & Leadership Responsibilities:

Recommend process changes to improve service efficiency and quality across

the assigned area

Recommend improvements to processes and policies across the Retail

Banking business to drive operational efficiencies and high-quality customer

service

Leverage in-house synergies through collaboration with internal stakeholders"

Attract and retain best-in-class talent for key roles in their reporting structure

Educational Qualifications:

Graduate Any

Postgraduate MBA

Experience:1- 3 yrs