Associate Quality Assurance

The Chief Administrative Office (CAO) is comprised of multiple global functions that support the firm's businesses in 60 countries, including Global Real Estate, Global Supplier Services, Global Business & Document Services, Amenity Services, Corporate Insurance, Global Security, Corporate Aviation and Finance and Business Management. 

The CAO Controls team’s primary function is to solidify an effective Firm-wide control framework, looking within and across its functions, to identify and remediate control issues with a sense of urgency regardless of the source. CAO Controls team will work in partnership with the Control Managers across CAO to provide a centralized view of all control functions, assisting in immediate, real time problem detection, reporting and escalation by utilizing the firm’s operational risk self‐assessment reporting process & system.  The team also support various firm wide control programs and operational risk initiatives. 

 Job Summary

As an Associate of Quality Assurance within the Controls team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment. You will identify and escalate issues with a sense of urgency and partner with the business to ensure issues are remediated in a timely manner. You will assist in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation, overseeing the control environment within the Global Supplier Services function.

Job responsibilities: 

• Engage with a diverse group of stakeholders to ensure alignment on risk and control priorities and initiatives. 
• In partnership with stakeholders, evaluate and perform an end-to-end analysis of the business risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks. 
• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols 
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies 
• Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units 

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent experience required 
• 3+  years of financial service experience in controls, audit, quality assurance, risk management, or compliance. 
• Expertise in quality assurance, risk analysis and assessment, root cause analysis, reporting, and process reviews. 

Preferred qualifications, capabilities and skills:

• Knowledge of intelligent automation tools such as Tableau, Python, Alteryx, or UI Path. 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)