Associate Consultant

Job description:

Should have strong experience in SCCM 2007 & 2012 / MECM 2004

In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues

Understanding of SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing

Experience in deploying, troubleshooting, and managing Bit locker encryption on Windows devices

Experience in deploying, troubleshooting, and managing Defender via SCEP

Experience in using Microsoft BitLocker Administration and Monitoring (MBAM)

SCCM knowledge and experience

Experience in supporting Windows (7, 8 and 10)

Day to day job tasks will include

Maintaining SCCM client compliance as per SLA

Troubleshooting end users SCCM specific issue

Performing Daily/Weekly/Monthly SCCM health checks

Good understanding of SCCM application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting

Experience creating advertisements, collections, packages, applications within SCCM

Must be able to troubleshoot day to day operations, performing monitor and tuning system performance, and providing administration, configuration, installation, deployment and maintenance.

Must be able to work on-call as specific and weekends

Experience supporting, implementing, and managing a windows workstation (desktop\\laptop) deployment (Windows 7 / Windows 10)

Analyze, prepare and update monthly security updates list released by Microsoft

Monitor SCCM patch deployment infrastructure and remediate in case of any issues

Co-ordinate with other teams appropriately to ensure speedy resolution of issues

Update the knowledge base and documentation of issues and solutions

Prior experience of handling migration of deployment technologies e.g. SCCM to Intune

Research, identify, and drive the implementation of innovative approaches to endpoint patching administration tasks with a focus on automation, error reduction and service improvement

Support day-to-day aspects of the level 3 Support for EndPoint deployment and management (SCCM/Ivanti) technologies

Ensure team is handling the tickets within the Service Levels and maintain the quality of resolution provided

Manage SCCM/Ivanti and associated technologies (Wufb, Office 365 updates, win32 package deployment, configuration policies, Windows feature updates, Driver updates etc.) to always ensure optimal performance, security, and compliance as per SLA compliance

Regular reporting of overall security updates compliance - Patch Compliance, Compliance Policy, O365 Updates

Open for 24X7 support including on-call

Knowledge of Incident Management + Change Management (Planning & Execution)

Roles:

Day to day administration of SCCM environment to include engineering new solutions as needed

Desktop application management and deployment

Recommend and implement application and database solutions and enhancements to ensure an improvement in system reliability and performance

Providing technical guidance to SCCM team and customer

Provide Tier 3 support

Server and workstation client management

Creating and updating technical documentation as required

Team-oriented and able to operate with minimal supervision

Proven analytical and problem-solving skills

Thought leadership

Working knowledge of ITIL V3/V4 and ITSM tools

People leadership/management

Root cause analysis/problem management



Preferred Technical and Professional Expertise


You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goal (1.)