Assistant Manager, Incentive Compensation Analyst!

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Inviting applications for the role of Assistant Manager, Incentive Compensation Analyst!
In this role, we are looking for an incentive compensation analyst who would be responsible to lead incentive compensation managed services for a life sciences account. The analyst will be responsible for working with lead client process owners to deliver end-to-end managed services utilizing the platform of choice.
Responsibilities
Drive incentive compensation operational tasks at offshore providing support to US business; including management of deliverables, quality control process, customer satisfaction, issue resolution, work-flow process, and local support functions
Accountabilities: Manage IC deliverables for US Business, ensuring adherence to timelines and quality objectives
Working hours: 14:00 HRS to 00:00 HRS IST (To support US counterparts)
Provide guidance for -
Efficient and high-quality functional inputs
Process flows, POCs of the engagement
Promote synergy and best practice sharing among resources
Drive collaboration with Organizations in managing high standards of communication
Delivering best in class services
Incentive Compensation (IC), Sales Reports, Activity Reports
Periodic IC and sales reports based on KPIs e.g. MS, growth, units, value, attainment, metrics, YTD, contribution etc.
Ad-hoc IC and sales analysis report
Target setting validation
Target vs. achievement calculation
Incentive and payout calculation
Call coverage, call trend, coaching days, vacancy rate, productive frequency
Customer satisfaction surveys
Data Reconciliation
Partner with SPOC to pilot additional projects and actively support in transition to offshore team.
Establish, vigorously monitor and report KPIs & take proactive action to continuously strive for improvements.
Work towards build-up of functional capabilities to expedite transition of value-added projects from Business to CoE
Drive standardization of reports across markets within SFE, IC team
Identify and resolve operational issues, clearly articulate potential recommendations/solutions to managers/partners; manage number of escalations.
Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics.
Work with other teams at CoE to leverage the cross-functional synergies
Ensure exemplary communication with all stakeholders including internal and global customers through regular local and global updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc.
Qualifications we seek in you!
Minimum Qualifications
BE/B- Tech, BCA, MCA, BSc/MSc, MBA
Preferred Qualifications/ Skills
Experience in Sales Force Effectiveness/Analytics with a leading pharma company/service provider
Familiar with US Pharma commercial operations. SFE solution like CaptivateIQ, Javelin, Callidus, Aurochs, SalesIQ, etc. Functional experience in Incentive Compensation offerings like goal setting, payout design, contest management
Past work reflects a track record of operational excellence in SFE field
Understanding complexity of working in an offshore and onshore environment with international exposure
Familiarity with process set-up, quality KPIs and operational issues / management
Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
Excellent communication skills

Why join Genpact?
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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