Assistant Manager - Field Service Engineer
Genpact
5 - 10 years
Noida
Posted: 08/07/2025
Job Description
Responsibilities
Manage the Customer/Nacelles Product Technical relationship for assigned region/airlines.
Assist customers with any product technical issue to effectively drive customer satisfaction.
Collaborate with the Customer Team, to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations
Provide technical assistance through on-site over the shoulder guidance and troubleshooting of Nacelles, including the use and proper interpretation of data and technical instructions.
Review, report, and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers.
Make recommendations regarding required maintenance to ensure alignment with customer operational needs.
Assist the customer to drive service bulletin implementation and Field actions, to minimize operational interruptions.
Maintain awareness of program and project changes and communicate to the Partnership Customer Team.
Issue accurate and timely reports of airline events to the business
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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