Assistant Manager - Customer Service

Responsibilities

In this role you are required to identify, assess and complex problems in your area of responsibility

Lead contact center operations with the best services & as per customer satisfaction with large number of folks

To empower, develop and inspire our operational service team to deliver the best customer experience at a consistently high level

To identify & prioritize productivity opportunities to reduce repetitive administrative tasks & drive ability to grow the business

Co-ordinate with multiple stakeholders along with support team in the best interest of the business and run it smoothly

Engage operations and support functions for ensuring the success of the program

Handle clients and internal business and partner with them to effectively run the outsourced program

You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors

Plan alignment to strategic direction set by senior management when establishing near-term goals

Ability to Act independently to determine methods and procedures on new assignments

You will need to flag risks to clients and internal stakeholders and propose action plans where needed

You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value

You would require transformation mindset and eye for identifying automation/process improvement opportunities