Area Service Manager
Agilent
2 - 3 years
Bengaluru
Posted: 16/01/2025
Job Description
Job Description
As an Area Service Manager for Agilent, you will work with diverse teams and customers, work on Talent management, fostering innovation along with technical knowledge of handling instruments/SW is crucial. The ability to resolve customer and partner concern to maintain the highest level of customer satisfaction and collaboration with peers and partners will be key.
Your Role:
Expected to handle a large team of 10 -20 engineers and large customer base in and around Bangalore. You will be responsible for managing the team in supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Leads the team of skilled engineers to meet the ambitious standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics,
Build empowered, collaborative, and accountable culture.
Responsible for upholding and driving Agilent's culture & core values to build comradery and community within the operation.
Qualifications
Bachelor’s Degree in Electronics or Chemistry/Analytical Chemistry
The candidate should be from the Analytical field (Similar to ours)
Experience in Analytical Instruments like HPLC/GC/MS will be an added advantage.
Least 2-3 Years of experience in People management of a team of 10+ People reporting directly.
Might be required to work 30% Time on Instrument to help in customer concerns
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
75% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportAbout Company
Agilent Technologies is a global leader in life sciences, diagnostics, and applied chemical markets. Headquartered in Santa Clara, California, the company was established in 1999 as a spin-off from Hewlett-Packard. Agilent specializes in providing innovative instruments, software, services, and consumables for laboratory analysis and research. Its offerings cater to industries such as pharmaceuticals, biotechnology, environmental testing, food safety, and clinical diagnostics. Known for its high-performance chromatography, mass spectrometry, and genomic analysis tools, Agilent helps scientists and researchers achieve accurate, reliable results that drive discovery and innovation. The company is also committed to advancing sustainability and addressing critical challenges in healthcare and science.
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