Application Tech Support Practitioner
Accenture
2 - 4 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : BE or Equivalent
Summary: As an Application Tech Support Practitioner for Microsoft Intune, you will be responsible for providing ongoing support to clients, utilizing your exceptional communication skills and deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring our world-class systems are running smoothly. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. - Collaborate with cross-functional teams to ensure world-class systems are running smoothly. - Stay updated with the latest advancements in Microsoft Intune and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune. - Good To Have Skills: Experience with related technologies such as Microsoft Endpoint Manager, Azure Active Directory, and Microsoft 365. - Strong understanding of IT operations and support processes. - Experience with incident management and problem resolution. - Solid grasp of client-server architecture and networking concepts. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Intune. - The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Pune office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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