Application Support Engineer
Accenture
2 - 5 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM WebSphere MQ
Good to have skills : Apache Kafka
Minimum 3 year(s) of experience is required
Educational Qualification : Any Graduate
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills : IBM WebSphere MQ, SSI: NON SSI: Good to Have Skills :SSI: Apache Kafka NON SSI : Job Requirements : Key Responsibilities : a Respond to user/client escalations and engage functional escalation and Management escalation as required b Manage requests incidents on ITSM tool c Implement the changes as applicable, test the changes and handover to customer d Manage the incidents, infra structure changes e Required for easy transition into role and join on-call group which is high priority f Work as a support lead and follow ITIL processes g Works with the teams on upcoming features to identify risks and dependencies Technical Experience : a Provides expert-level administration and problem resolution for all components of Confluent Kafka,RedPanda b Provide infrastructure consulting and support to application development teams c Troubleshoot Infrastructure and Application issues related to Confluent Kafka,RedPanda d Own/PrepareRoot Cause Analysis for Major incidents/problems and mitigations for the issues e Perform Performance Monitoring and Identify performance bottlenecks Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently Educational Qualification: Any Graduate Additional Info : -Willing to work in 24/7 support rotational shifts
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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