Application Support Engineer
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow
Good to have skills : Linux, UNIX Shell Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow and problem-solving skills will be essential in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and analyze system performance to identify areas for improvement. - Develop and implement strategies to optimize application performance and reliability. - Provide technical support and guidance to end-users, addressing their queries and concerns. - Document and maintain detailed records of application issues and resolutions. - Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with Linux, UNIX Shell Scripting. - Strong understanding of IT service management principles and practices. - Knowledge of incident management, problem management, and change management processes. - Experience in troubleshooting and resolving application issues. - Familiarity with ITIL framework and best practices. - Excellent analytical and problem-solving abilities. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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