Application Specialist

We are looking for a proactive and technically sound Application Support Executive / Sr. Executive to provide end-to-end support for ERP and allied business applications such as Salesforce CRM, SAP SD, SAP SCM, Transport Management Systems, and other enterprise platforms .

The incumbent will ensure smooth day-to-day business operations through timely issue resolution, change management, process optimization, and close coordination with functional users and IT teams.

The role demands a strong blend of technical troubleshooting, functional understanding, and business process knowledge across Sales, Distribution, Logistics, and Supply Chain Management domains.

Proven experience in supporting and troubleshooting Salesforce CRM, SAP SD, SAP SCM, Transport Management Systems, or equivalent ERP modules.

Good understanding of end-to-end Order-to-Cash (O2C) processes, including order creation, dispatch, delivery, invoicing, and credit management.

Exposure to system interfaces and integrations between ERP, CRM, and logistics applications.

Proficiency in incident and problem management tools (e.g., ServiceNow, Fresh service, or similar ITSM systems).

Ability to analyze application logs, identify root causes, and collaborate with development or infrastructure teams for resolution.

Understanding of master data management, pricing structures, inventory tracking, and customer order workflows.

Experience in generating and maintaining reports, dashboards, and analytical insights from ERP/CRM systems.

Regards

HR Team

MSAF