Principal Responsibilities

Implement OPEX Standards

Ability to create and implement standard operating procedures in line with the OPEX standards
Review the current procedures and standardize as per the OPEX requirements
Oversee the progress to ensure the processes are on track
Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards

MIS Reporting

Should have a strong foundation knowledge of excel
Ability to create and track reports around Average Handling Time, Efficiency and Utilization
Ability to create reports around payroll, budgeting and incentive coverage
Perform data analysis for generating reports on periodic basis
Excellent time management skills with a proven ability to meet deadlines.
Strong logical and analytical skillsets

Stakeholder Management

Ability to connect with different teams within SDU to implement the OPEX standardized procedures
Ensuring project delivery on time and tracking project deliverables closely
Support in the implementation of organization-wide projects driven by OPEX
Resolve any clarifications sought by SDU on operational dashboards or compliance scores published

Competencies, Skills, and Behaviors

Minimum 4-7 years experience in Operations / Operational Excellence

Proven work experience in Insurance Operations (must)
Has good understanding of operational metrics involved in Insurance processing
Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires
Experience in process documentation is a must
Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage
Analytical and goal oriented
Excellent stakeholder management skills
Work cohesively with the team and support as appropriate to achieve common goal

Analyst, Operational Excellence, India (P&C)