AM-HR Service Management
Genpact
5 - 10 years
Noida
Posted: 31/05/2025
Job Description
Responsibilities
1. Team Leadership:
Lead a team of analysts, ensuring timely and accurate processing.
Monitor team performance and provide coaching to enhance efficiency.
Knowledge Management:
Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.
Maintain up-to-date content across knowledge repositories and document libraries.
2. Knowledge Management:
Create, update, and maintain HR Knowledge Articles in accordance with policy changes.
Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.
Maintain up-to-date content across knowledge repositories and document libraries.
3. Employee Support:
Respond to employee queries in line with defined SOPs, HR policies, and service guidelines.
Escalate and assign requests to appropriate teams based on the escalation matrix and rules.
Proactively communicate with requestors when delays in resolution occur.
Support HR transactions not initiated through self-service channels.
4. Communication & Engagement:
Coordinate and manage internal HR communications.
Analyze trends and provide insights to improve operations.
Support communication planning and execution for critical HR events (e.g., Open Enrollment, Policy Changes).
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).