AI Operations & Process Excellence Lead

Function: Operations

Designation: AI Operations & Process Excellence Lead

Open Position: 01

Location: Hyderabad

About Keus

Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to transcend ordinary living, offering a luxurious smart home experience that is seamless and beyond compare. Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software Architects, merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards. Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, Pune, and Delhi. Our strategy involves directly engaging with Architects, Interior Designers, and leveraging Digital Marketing to enhance our customer reach.

Discover more about our vision and offerings:

Visit our website: www.keus.in

Watch us on YouTube: KeusSmartHome

Follow us on Instagram: @keussmarthome

Join us in shaping the future of luxurious Smart living.

Position Overview:

Keus Smart Home is looking for a sharp, hands-on operator who lives at the intersection of AI tools and real world business processes. We have a functioning CRM and ERP stack, but we know were leaving significant efficiency on the table by not weaving AI into our day-to-day operations.

This role is not about writing a strategy deck and handing it off. You will embed yourself in our operations and customer care workflows, understand every SOP and checklist inside out, and then systematically identify where AI tools, automations, and lightweight custom apps can eliminate

friction, reduce errors, and free up the teams time for higher-value work. Think of this as a continuous improvement engine powered by AI youll be the person who makes it run.

Key Responsibilities:

Process Deep-Dive & Mapping

Immerse yourself in Keuss end-to-end operations: lead management, site surveys, design-to

installation handoffs, commissioning, after-sales support, and warranty workflows

Document current SOPs, checklists, escalation paths, and handoff points across CRM (sales pipeline) and ERP (project execution)

Identify bottlenecks, manual repetition, information gaps, and error-prone steps that are ripe for AI assisted improvement

AI Tool Integration & SOP Redesign

Evaluate and deploy AI tools (LLMs, copilots, workflow automation, intelligent document processing) into existing operations workflows

Redesign SOPs and checklists to natively incorporate AI-powered steps e.g., auto-generated site survey summaries, AI-assisted quote validation, smart escalation triggers, predictive follow-up

scheduling

Set up AI-enhanced quality gates within the CRM/ERP so the team catches issues before they

cascade

Create prompt libraries and AI templates that the ops and customer care teams can use without

technical overhead

Vibe Coding & Lightweight Tool Building

Build internal tools, dashboards, and mini-apps using AI-assisted coding (vibe coding) to fill gaps that off-the-shelf software doesnt cover

Examples: a smart installation checklist app that adapts based on project type, an AI-powered

customer query classifier for faster routing, automated MIS report generators, WhatsApp/email

response drafters for customer care

Integrate these tools with our existing CRM/ERP through APIs, webhooks, or middleware like

Zapier/Make/n8n

Customer Care Process Enhancement

Work closely with the customer care team to understand ticket patterns, common complaints,

resolution workflows, and SLA tracking

Implement AI-assisted triage, response suggestions, knowledge base auto-generation, and sentiment tracking

Build feedback loops so AI recommendations improve over time based on actual resolution data

Continuous Improvement & Change Management

This is not a one-time project youll run ongoing improvement cycles: observe identify

prototype

test deploy measure iterate

Track efficiency metrics before and after AI interventions (time saved, error reduction, customer

response times, etc.)

Train and upskill ops and customer care teams to confidently use new AI-augmented workflows

Stay current on emerging AI tools and capabilities, and proactively pilot relevant ones within Keus

operations

Key measures of success:

AI Adoption & Cultural Integration

Operational Efficiency Gains

CRM/ERP Intelligence Enhancement

Error & Quality Control Improvement

Customer Care Performance

Innovation & Continuous Improvement

Key Competencies:

Process Excellence Mindset.

AI & Automation Proficiency.

Problem-Solving Ability.

Technical Agility (Vibe Coding).

Data-Driven Decision Making.

Communication & Collaboration.

Ownership & Adaptability.

Qualifications:

25 years of experience in Operations, Process Improvement, Business Systems, or similar roles

Strong hands-on experience using AI tools such as ChatGPT, Claude, Copilot, Cursor, etc.

Practical experience in workflow automation and low-code/no-code platforms (Zapier, Make, n8n, Power Automate)

Experience working with CRM and ERP systems (Zoho, Salesforce, ERP Next, or similar)

Ability to build lightweight internal tools, dashboards, scripts, or mini-applications using AI-assisted coding

Strong understanding of process mapping, SOP documentation, and operational workflow design

Ability to analyse operational data and derive actionable insights

Strong communication skills to work across leadership and frontline teams

Comfortable working in fast-paced, ambiguous startup environments

Preferred Qualifications (Good to Have):

Experience in smart home, IoT, construction tech, or interiors industry

Exposure to AI agent frameworks, RAG pipelines, or internal chatbot development

Background in Lean, Six Sigma, or Kaizen methodologies

Keus Culture:

Join a team that is passionate about innovation and excellence. At Keus, we value creativity, collaboration,

ownership and a commitment to leading the smart home revolution.

What Keus Offers:

The opportunity to be at the forefront of the home automation industry, working with high-end clientele.

A dynamic and supportive work environment that values innovation and creativity.

Competitive salary, commission structure, and benefits.

Professional growth opportunities in a rapidly expanding company.

Keus is an Equal Opportunity Employer; We celebrate diversity and are committed to creating an inclusive environment for all employees.