AES Salesforce Technical Analyst Specialist and Manager - Consulting

PWC

9 - 11 years

Bengaluru

Posted: 12/1/2024

Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.

Job Summary - As an Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Collaborate effectively with others. Identify and make suggestions for improvements when problems and/or opportunities arise. Handle/analyze data and information responsibly. Follow risk management and compliance procedures. Keep up to date with developments in the area of specialization. Communicate confidently in a clear and concise manner. Uphold the firm's code of ethics and business conduct. Work in a team environment that includes client interactions, manage deliverables independently, and cross-team collaboration. Good Team player. Take up cross competency work and contribute to COE activities. Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Degree Preferred: Bachelor's degree Required Field(s) of Study (BQ): Preferred Field(s) of Study: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Minimum Year(s) of Experience (BQ) *: US 9 years of experience in Salesforce Certification(s) Preferred: Required Skills *: 9 years of experience in Salesforce with following skills

Apex, Triggers, SOQL, SOSL, SQL, Visualforce Pages,LWC

Previous work experience with application and software development.

Experience developing customer-facing interfaces.

1+ years of experience as Salesforce developer

Strong working experience in LWC(Lightning Web Components) is mandatory

Strong project experience in any one of the skill set like Salesforce Field Service Lightning,Docusign/CLM,Community Cloud,Salesforce - Commerce Cloud,Salesforce - Marketing Cloud,Salesforce - Pardot,Salesforce - Tableau and Salesforce - Slack

Knowledge of Salesforce CRM platforms.

Proficient in SQL, Apex and VisualForce.

Working knowledge of trigger, batch, asynchronous methods.

Good communication skills.

Ability to problem solve high-level software and application issues.

Unit/Integration testing and support of UAT testing including development of test scenarios if required

Data mapping and support of data cleanup

Go-live readiness preparation including cutover activities if required

Hypercare coverage after go-live
Preferred Skills *:

Good knowledge and Experience Working with different aspects of Web Service Rest ,and SOAP

Working Integrated Salesforce.com with external systems using SOAP API

Hands-on experience with LWC, Aura.

AutoRabbit - Devops tool experience.
 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Professional Courage, Relationship Building, Salesforce APIs, Salesforce Customization, Salesforce Development, Salesforce Integration, Salesforce Sales Cloud, Self-Awareness, Service Excellence, Strategic Questioning, Teamwork, Well being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

About Company

PricewaterhouseCoopers (PwC) is a global professional services firm providing audit, tax, and consulting services. PwC helps organizations manage financial risks, comply with regulations, and improve performance through its expertise in industries like finance, healthcare, and technology.

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