Admission Counselor

Job description

We're looking for an Admissions Counsellor who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Roles & Responsibilities

• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.
• Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software
• Responsible for adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
• Handle Objections and Price Negotiation in order to generate Sales Revenue.
• Maintain effective communication till the time learner is onboarded