Accounts Payable/Receivable Support

DEPARTMENT: AR – Cash Application

REPORTS TO (ROLE & NAME): Assistant Manager Cash Application 

LOCATION: Chennai

 

Main purpose of the role/Position Summary:

Perform day to day cash application department activities - cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. Create backup and be backup for the entire team in order to improve support and customer satisfaction. 

 

Job Responsibilities:

• Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits

• Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer 

• Responsible for reconciling general ledger accounts pertaining to cash application 

• Responsible for researching where cash received from customers is to be applied

• Performing daily offsets, write-offs, refunds and reversal as per policy and procedure 

• Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis

• Responsible for processing credit card transactions/payments 

• Performing customer account reconciliation whenever required

• Responsible for reclassification of NON – AR and other Misc-Receipts received

• Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end

• Perform month end activities within the agreed timeline 

• Responsible for highlighting any process deviations or IT issues – able to work IT team for any ERP issues and also for any upgrade of ERP systems.

 

Qualifications & Experience: 

Graduated/Degree Required

Excellent interpersonal and communication skills

0-2 years of experience

 

Specific Skills Required: 

• Process-oriented with high attention to detail

• Basic knowledge of computer – MS office (Excel, PPT , Word and Google docs)

• Excellent written and verbal communication skills

• Problem solving and analytical skills

 

Relationships required to build within this role:

INTERNAL:

• Credit & Collections

• Dealer Claims 

• Order Administration

• Banks

• Treasury and finance

• Internal and external audit

• Information Systems (IS)

• Product managers

• Business Division and Sector controllers

• Dealer Channel Sales / Customer Managers

• Sales managers

• General Managers

 

EXTERNAL:

• Customers/Resellers

 

General abilities and skills expected to be learned and mastered in this role:

• Must possess a strong understanding of the generally accepted accounting standards

• Should have an attention to detail and analytical approach 

• Understand workflow of entire cash application lifecycle

• General understanding of:

• Cash posting – Wire, Lockbox and Credit Card payments

• Processing offsets, write-offs, refunds and reversals

• Reduction of unapplied and unidentified items

• Customer account, AR to Bank and AR to GL reconciliations

• Month close activities

• Payment query handling 

• Schedule time to do self-audits and review cash application team activities

• Should be open and flexible to changes – internal activities and shift timings based on business requirement  

• Responsible to build long term customer relationships with customers critical to the business

• Demonstrated basic documentation and training skills