Account Manager

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• Manage accounts of all sizes by representing your team externally with clients and internally by working with various stakeholders
• Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape
• Capture, manage & answer customer request/claim
• Establish and build strong working relationships with business leaders at all levels
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects including business review
• Prepare and present sales information and effective proposal for customer during renewal or new initiatives
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• Develops/generates new leads by monitoring trends, conducting research, identifying opportunities, cold calling and making appointments.

KEY EXPERIENCES IN:

• Working with customers (Customer Service Relationship)
• Project or account management (Account Management or project Management)
• Building relationship (Networking)
• Managing deliverables and deadlines (Opportunity Management)