Account Executive

The Account Executive is responsible for managing end-to-end client relationships within the IT staffing business. This includes client activation, account growth, demand generation & fulfilment, stakeholder management, and ensuring high customer satisfaction. The role requires strong understanding of technology hiring, market trends, and delivery management within the staffing ecosystem.

Key Responsibilities:

PRIMARY RESPONSIBILITIES:

Project / Service Delivery (60%)

Own end-to-end delivery of IT Managed Services projects, ensuring adherence to SLA, KPI, scope, timelines, and contractual commitments.

Lead service governance, including project planning, resource allocation, risk management, issue resolution, escalation handling, and continuous service improvement.

Manage resource forecasting, capacity planning, and optimal utilization.

Drive productivity, team performance, and quality standards to consistently meet or exceed client expectations.

Conduct regular service review meetings (weekly/monthly/quarterly) with clients and internal stakeholders.

Prepare and present dashboards, MIS reports, and executive summaries for senior leadership and clients.

Account Management & Growth (40%)

Act as the end to end Single Point of Contact (SPOC) for assigned accounts, ensuring strong stakeholder engagement and relationship management.

Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.

Develop account growth strategies aligned with client IT roadmap and business objectives.

Track account-level revenue targets, margin goals, and cost optimization objectives are met.

Key Skills:

Graduate or Postgraduate in HR / Business Administration or related field.

35 years of experience in IT staffing account management or client servicing.

Proven track record of meeting revenue and delivery targets