Account Delivery Executive - Technology
Wipro
2 - 5 years
Bengaluru
Posted: 2/10/2025
Job Description
Job Description
Account Delivery Executive - Technology
Location: Bengaluru, India
Purpose of the role
The ADE role is a client’s trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight.
In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.
R͏oles & Responsibilities
Delivery Excellence
-
Solution assurance (right solution is proposed to deliver in a profitable manner) and institutionalize delivery approach
-
Working closely with GAE to create new transformation agenda for the client. Support & enable delivery excellence programs/initiatives t
Delivery Management
-
Client Trusted Advisor (CxO/CxO-1) from an execution standpoint and lead cross-/upsell services.
-
Delivery led growth (leverage the existing Delivery Team’s and identify, drive large deals support) by positioning Wipro’s capabilities.
-
Enable, drive, and support the Change request process (must be able to package it across Service Lines)
-
Manage key customer relationships (CSAT), deep dive on customer feedback and support. Track delivery escalation & enable resolution.
Delivery Operations
-
Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs
-
Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs. Drives account level forecasts, workforce strategy planning and execution.
Specialization & Work Experience
-
15+ years of experience in managing large multi-disciplined delivery and in atleast one/two service line oferrings globally.
-
GTM experience desirable
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).