Walk-In Drive || 6th June || Chat Support || Chennai

HCLTech is Hiring for Chat Support Executives

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 6th June 2026

Timing: 11:00 AM - 3:00 PM

Walk-In Address: (Tower 4) at Elcot Economic Zone, Sholinganallur Medavakkam High Road, chennai-600119,Tamil Nadu.

Work Location: Chennai

Contact Person: Shadish Kumar/Magimmaimary C

Please carry:

2 Updated Resume

1 Passport size

1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software, general queries. Understanding the product features

The agent shall make every reasonable attempt to resolve and provide the service where possible

Provide accurate and complete information by using right methods and tools

Ability to quickly assess an issue and accurately respond to customer inquiries

Respond to all service requests and issues raised via chat support

Move the request to L2 support team.

Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

Keep records of customer interactions, process customer account changes as required

Follow communication procedures, guidelines and policies

Meet individual and team targets for a variety of customer service goals

Handle customer complaints, provide appropriate solutions and alternatives within the time limits