Verint Operations Manager

Location: Hyderabad, Pune, Noida

Experience: 6+

Notice Period: Immediate to 30 Days

Role Overview

The role will be part of a small support team responsible for BAU/KBR support of Verint Ops Manager, ensuring smooth daytoday operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.

Key Responsibilities

• Provide BAU and KBR support for Verint Ops Manager (Verintprovided solution).
• Monitor, analyse, and resolve incidents and service requests using ServiceNow (SNOW).
• Work with management teams to prioritise incidents and fixes based on business impact.
• Liaise with business stakeholders to understand issues and manage SLAbased communication.
• Provide technical support for development, testing, and delivery of fixes, following established change management processes.
• Review small business change requests and assess effort, impact, and complexity to support prioritisation.
• Support Ops Manager upgrades and patching, coordinating closely with Verint and other thirdparty vendors.
• Ensure documentation, handovers, and operational readiness during releases.

Required Skills & Experience

• Handson experience with Verint Ops Manager (mandatory).
• Exposure to Verint WFM is an added advantage.
• Strong understanding of incident, problem, and change management processes.
• Experience working in ITSM tools, preferably ServiceNow.
• Ability to interact confidently with business users and senior stakeholders.
• Experience supporting production systems in BFSI / BPO / Contact Center environments.