T&T-EAID-Engineering-Associate Director | Mainframe | Pune |

T&T-EAID-Engineering-Associate Director | Mainframe | Pune | Job requisition ID : 104451 Location : Pune Entity : Deloitte Touche Tohmatsu India LLP The team Deloittes Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning. Your work profile Incident Management Triage and resolve L2/L3 mainframe incidents (system hangs, performance degradation, batch failures, security alerts). Escalate to architecture or development teams when necessary, ensuring timely closure. Problem Management Conduct rootcause investigations and produce detailed problem reports. Develop and implement permanent fixes or workarounds, track through the problem management lifecycle. Change & Release Coordination Review and approve change requests (RFCs) impacting the mainframe stack. Participate in release planning, testing, and postimplementation validation. Performance & Capacity Monitor system performance (CPU, memory, I/O) using tools such as OMEGAMON, RMF, and SMF analytics. Propose capacity upgrades and tuning recommendations. Technical Documentation Maintain runbooks, SOPs, and knowledgebase articles in English and Japanese. Create incident postmortems and share lessons learned with global teams. Customer Interaction Communicate incident status, technical details, and resolution steps to Japanesespeaking stakeholders via phone, email, or video conference. Translate business requirements and technical specifications between English and Japanese as needed. Mentoring & Knowledge Transfer Coach junior L1 staff and other support teams on mainframe troubleshooting techniques. Lead occasional training sessions (in Japanese) on mainframe best practices. Key skills required: 12+ years of experience in total Mainframe Expertise- Minimum 5years of handson experience with z/OS, CICS, DB2, and related utilities (IDCAMS, DFSMShsm, etc.). Support Levels. Proven track record delivering L2/L3 supports critical production environments. Incident & Problem Management Experience using ITSM tools (e.g., ServiceNow, Remedy) and following ITIL processes. Performance Monitoring Ability to analyze RMF, SMF, OMEGAMON, and other performance data. Scripting/Automation Familiarity with REXX, CLIST, and modern scripting (Python, Shell) for automation. Japanese Proficiency Businesslevel (JLPT N2 or higher) able to read/write technical documentation and converse fluently with Japanese clients. Communication Strong English and Japanese written/oral communication; ability to translate technical concepts clearly. Qualifications Education bachelors degree in computer science, Information Systems, or related field (or equivalent experience). Location and Way of Working: Base location: PAN India