Travel Process – Customer Support Executive

Job Title: Travel Process Customer Support Executive

Location: Vastrapur, Ahemdabad

Employment Type: Full-time

Experience :- Minimum of 1 year (Travel process/Airline/OTA)

Shift: Rotational Shifts (including night shifts)

About the Role

We are looking for a proactive and customer-focused Travel Process Customer Support Executive to join our team. This role involves handling end-to-end travel support for customers, ensuring smooth booking experiences and timely issue resolution across global markets.

Key Responsibilities

- Handle inbound and outbound customer interactions via calls, email, and chat

- Assist with flight bookings, cancellations, rebooking's, and refunds

- Provide accurate information on fares, airline policies, baggage rules, and itineraries

- Resolve customer issues efficiently while maintaining high customer satisfaction

- Coordinate with airlines and internal teams for booking management

- Update CRM systems with accurate customer interaction details

- Meet defined KPIs, SLAs, and quality standards

Requirements

- Prior experience in travel process / airline / OTA customer support preferred

- Knowledge of GDS systems (Amadeus, Sabre, Galileo) is an advantage

- Excellent communication skills (verbal & written)

- Ability to handle high call volumes and multitask

- Strong problem-solving and customer-handling skills

- Willingness to work in rotational shifts (including night shifts and weekends)

Preferred Skills

- Experience in international travel bookings

- Understanding of fare rules, ticketing, and reissues

- Ability to work in a fast-paced environment

What We Offer

- Competitive salary + performance-based incentives

- Career growth opportunities in the travel domain

- Dynamic and supportive work environment

- Ongoing training and skill development

How to Apply

Interested candidates can apply directly via LinkedIn or send their resume to +91 96649 55363 / hr@epivsolution.com

Be part of a team that delivers seamless travel experiences across global time zones.