Technical Writer

Overview

We are looking for a Technical Writer to create clear, concise, and user-friendly documentation that supports our products and business processes. The ideal candidate will have experience developing user manuals, documenting business use cases, and mapping workflows to ensure stakeholders and end-users can easily understand and adopt solutions.

Key Responsibilities

• Develop and maintain user manuals, installation guides, and product documentation.
• Document business use cases to capture requirements, scenarios, and expected outcomes.
• Create detailed workflow diagrams and process documentation to support operational efficiency.
• Collaborate with product managers, developers, and business analysts to gather information and translate technical concepts into accessible content.
• Understand IT project requirements, user stories, and functional specifications to produce accurate and structured technical documents.
• Ensure consistency, accuracy, and compliance with documentation standards.
• Review and edit existing documentation for clarity, usability, and completeness.
• Support training and onboarding by providing high-quality reference materials.

Required Skills & Qualifications

• Proven experience of 1-3 years as a Technical Writer.
• Strong ability to write and edit user manuals, business use cases, workflows, and project documentation.
• Good understanding of IT projects, Agile methodologies, and user stories.
• Ability to interpret functional and technical requirements into clear documentation.
• Proficiency in documentation tools (MS Office, Visio, or similar).
• Excellent communication and analytical skills.
• Ability to work with cross-functional teams in an Agile environment.
• Attention to detail and strong organizational skills.

Preferred Qualifications

• Experience in IT, SaaS, or enterprise software documentation.
• Familiarity with ServiceNow, Jira, or other workflow-driven platforms.
• Knowledge of diagramming tools (Lucidchart, Draw.io, etc.).