Technical Support Lead

Technical Voice Support Team Lead

Company: Teleperformance

Location: Hyderabad

Process: Telecom Technical Voice Support

Role Overview

We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.

Key Responsibilities

• Lead, manage, and motivate a team of Technical Voice Support Executives/Associates
• Handle team performance, productivity, and adherence to SLAs/KPIs
• Provide real-time support, coaching, and feedback to team members
• Manage escalations and ensure timely resolution of technical issues
• Monitor call quality and compliance as per process standards
• Conduct team huddles, performance reviews, and training refreshers
• Coordinate with Quality, Training, and Operations teams
• Prepare and share daily/weekly performance reports
• Ensure high customer satisfaction and process compliance

Eligibility Criteria

• Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)
• Strong experience in handling Executives or Associates
• Excellent communication and people management skills
• Good understanding of telecom technical support concepts
• Willingness to work in rotational shifts and rotational week-offs
• Immediate to 30 days' notice period only
• Ready to work from Hyderabad location

Education

• Graduate / Undergraduate (as per Teleperformance hiring norms)

Compensation

• Maximum Budget: Up to 7 LPA (Based on experience & interview performance)

Work Schedule

• Rotational Shifts
• Rotational Weekly Offs

Joining Timeline

• Immediate joiners to candidates with up to 30 days' notice period only

If you're from Telecom process, please do share below details with attaching you're resume to this email id: vemu.raj@teleperformancedibs.com

Name

Number

Domain Handled

Qualification

Current Organisation

Current Designation

Email

Notice Period

Overall Experience

Relevant Experience

Current CTC

Expected CTC

Current Location

Preferred Location

Open to relocate

Regards,

Charlie HR

vemu.raj@teleperformancedibs.com