Technical Support Engineer

Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as one of the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.

About the Role:

As the Application Support Engineer to support and maintain our Charging Station Management System (CSMS), mobile applications, and backend platforms. This role is critical in ensuring seamless system operations by troubleshooting production issues, performing data validations, and collaborating closely with Product and Engineering teams. The ideal candidate will play a key role in maintaining system reliability, resolving incidents efficiently, and enhancing operational stability for the REIL project.

RESPONSIBILITIES:

• Provide L1/L2 production support for CSMS platforms and mobile applications
• Address queries and manage escalations from Customer Support and Operations teams
• Execute SQL queries to investigate issues, validate data, and support troubleshooting activities
• Utilize basic Python scripting for data validation and support automation where required
• Analyze application logs to identify issues and perform root cause analysis
• Collaborate with Engineering teams for bug resolution, fixes, and deployment support
• Track and manage incidents using ticketing tools (e.g., Jira, Freshdesk, or similar platforms)
• Participate in incident management calls and ensure timely issue resolution within defined SLAs
• Maintain proper documentation of issues, resolutions, and operational procedures
• Be flexible to work in rotational shifts, if required by project needs

WHAT ARE WE LOOKING FOR?

• 13 years of experience in Application / Production Support
• Basic knowledge of: SQL (SELECT, JOIN, GROUP BY, basic debugging queries)
• Understanding of Python (basic scripting, data validation) and REST APIs understanding
• Familiarity with ticketing systems and Log analysis
• Strong analytical and troubleshooting skills
• Good communication skills
• Knowledge of Linux basics
• Exposure to AWS / Cloud environment
• Experience in SaaS / EV / mobility domain
• Understanding of microservices architecture

Soft Skills

• Strong ownership mindset
• Ability to handle pressure during escalations
• Team collaboration and stakeholder coordination
• Attention to detail

WHAT'S IN IT FOR YOU?

• Generous Leave Policy: Benefit from a comprehensive leave policy for work-life balance.
• Excellent Office Facilities: Work in a modern and well-equipped office space.
• Learning and Development Opportunities: Access ongoing professional growth programs.
• Quarterly Team Outings: Engage in team-building activities and outings.
• Dynamic and Supportive Team: Collaborate with talented and supportive colleagues.