Technical Support Engineer

About Pollax

Pollax builds AI voice and text systems for customer support. We train and deploy speech and language models that power customer interactions for businesses.

Role

We are hiring a Technical Support Engineer to be the first technical responder for Pollax customers and improve the product based on what you see.

Role details

• Type: Full-time
• Workplace: Hybrid (Hyderabad office + remote days)/ Remote
• Location: Hyderabad, Telangana, India
• Start date: Immediate
• Compensation: Competitive, based on experience

What you will do

• Triage and resolve customer-reported technical issues
• Debug API, integration, and configuration problems with customers
• Reproduce bugs and file detailed reports to engineering
• Improve customer-facing documentation and runbooks
• Build internal tools that reduce repeat support load

Required qualifications

• Comfort debugging REST APIs and reading server logs
• Strong written communication and customer-facing skills
• Basic scripting in Python, JavaScript, or Bash
• Experience with a ticketing system (Zendesk, Intercom, Linear, or similar)

Preferred qualifications

• Experience supporting AI, ML, or voice products
• Familiarity with telephony, SIP, or audio formats
• Experience producing technical documentation or knowledge-base content