Technical Delivery Manager - Trade Surveillance

Project Description:

We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.

Responsibilities:

- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.

- Identifying customer needs and overseeing service delivery within the business context.

- Determining ways to reduce costs without compromising customer satisfaction.

- Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.

- Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed.

- Manages team and individual performance.

- Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).

- Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.

- Resolve/monitor customer escalations as appropriate.

- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Mandatory Skills Description:

- 10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Markets

- Must have experience in Trade Surveillance

- Must have deep & strong experience in any one of below:

Equities and Fix Income

Commodities - especially Precious & Base Metals

FX Options - expert in FXO strategies and Structures

Reference Data - expert in building reference data system and integrations with market data providers

- Technical background with intermediate to advanced level knowledge in Python/Pyspark

- Experience in managing teams of 50+ people

- Holistic knowledge of business processes and various scenarios , challenges and opportunities

- Carve out and envisage business challenges and requirements to a comprehensive solution

- Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations

- Good communication and English language competency

- Experience with managing project schedules, finances, risks and issues.

- Close attention to detail and ability to sum up key messages for stakeholders

- Weekly project updates, their completed tasks and review, plan for next action points

- Understanding of project governance & Agile standards and procedures.

Languages: English: C2 Proficient