Technical Account Manager

Technical Account Manager (Insurance Domain)

Role Overview

We are looking for a client-facing professional who combines strong insurance domain knowledge with a solid understanding of technology platforms. This role acts as the primary interface between clients and our internal product/engineering teams, ensuring that client requirements are clearly understood, translated, and successfully delivered. The ideal candidate will be comfortable engaging with client stakeholders, addressing technical queries, and driving end-to-end ownership of requirements from discussion through implementation and closure.

Key Responsibilities

Serve as the primary point of contact for clients, building strong and trusted relationships

Engage with client stakeholders to understand business workflows, requirements, and pain points Translate client requirements into clear functional and technical specifications

Work closely with product and engineering teams to: Prioritize requirements, Align with sprint planning, Track implementation progress

Address client queries related to product capabilities, integrations, and technical workflows

Facilitate regular discussions with clients to provide updates, gather feedback, and resolve issues Ensure timely closure of client-reported issues and escalations

Drive continuous improvement by identifying gaps and suggesting enhancements to the product

Required Skills & Qualifications

Strong understanding of the insurance domain (underwriting, claims, submissions, or related workflows)

Ability to understand and communicate technical concepts (APIs, data flows, system integrations, etc.) Experience working in client-facing or stakeholder management roles

Strong analytical and problem-solving skills

Excellent communication skills both business and technical.

Preferred Qualifications

Prior experience working with insurance technology platforms or data processing systems

Exposure to Agile / Scrum methodologies

Familiarity with data formats (Excel, JSON, APIs) and enterprise workflows

Experience coordinating with cross-functional teams (product, engineering, QA) Key Traits

Strong ownership and accountability

Ability to balance client expectations with product realities

Proactive communication and follow-through

Structured thinking with attention to detail

Location: Bangalore